Our World Reports
Our flagship thought leadership publications offer in-depth analysis, trends, and industry insights across financial services. Take a look at the latest releases below.
Our latest report: World Retail Banking Report 2025
Attract, engage, and delight: Spin the customer centricity flywheel
Learn how banks are adapting to digital trends and evolving customer needs in the latest World Retail Banking Report.
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Browse our recent World Reports
World Cloud Report 2025
World Life Insurance Report 2025
World Payments Report 2025
World Wealth Report 2024
World Property and Casualty Report 2024
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About Capgemini Research Institute for Financial Services
The Capgemini Research Institute for Financial Services is an in-house think tank focused on digital, innovation, and technology issues impacting global banks, wealth management firms, and insurers. The Institute annually publishes its signature Financial Services World Reports that draw on voice of the customer surveys, CxO interviews, and partnerships with technology companies as well as academia. These data-driven perspectives explore how financial institutions are meeting emerging business challenges with transformative thinking enabled by technology and data.