Financial services world reports

Our flagship thought leadership publications offering in-depth analysis, trends, and industry insights across financial services.

World Life and Health Report 2022

Wellness-centric strategies can strengthen customer relationships and spark new growth for life and health insurance providers. But to seize the most profitable opportunities, insurers must invest, strategize, prepare, and implement complex change - all the while competing with a broad range of players in the marketplace. Capgemini’s research shows that only 8% of insurers have established effective wellness-centric value propositions and built the necessary capabilities: this report offers a roadmap to deliver Wellness-as-a-Service in personal and group lines.

Next release

— October 2022

World Payments Report

This year's World Payments Report examines the growing importance of the B2B payments value chain and small and medium businesses (SMBs). It is time for payment services providers to leverage their experience and resources to foster payments ecosystem partnerships and boost speed to market, agility, and innovation. By realigning priorities, assembling modern payments hubs, and exploring emerging distributed ledger technology horizons, banks and PSPs can achieve success with this increasingly influential market segment.

AboutCapgemini Research Institute for
Financial Services

The Capgemini Research Institute for Financial Services is an in-house think tank focused on digital, innovation, and technology issues impacting global banks, wealth management firms, and insurers. The Institute annually publishes its signature Financial Services World Reports that draw on voice of the customer surveys, CxO interviews, and partnerships with technology companies as well as academia. These data-driven perspectives explore how financial institutions are meeting emerging business challenges with transformative thinking enabled by technology and data.

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