Our flagship thought leadership publications offering in-depth analysis, trends, and industry insights across financial services.
Climate change is significantly impacting people and business. Insured natural catastrophe losses have increased by 360% within the past 30 years. It has upended traditional coverage, underwriting and investment dynamics as policyholders seek protection and peace of mind. Insurers need to position themselves to generate deeper customer trust and offer personalized solutions tailored to individual needs.
— June 2022
As wealth management firms navigate uncertain market and industry dynamics, client relationships will likely determine an organization’s success or failure. Wealth executives interviewed for Capgemini’s World Wealth Report 2022 say they are working to enhance their firm’s profile among high net-worth individuals. In this report, we explore client segmentation and targeted acquisition and retention initiatives to enable innovative thinking and new ways of managing wealth. We also provide a solutions roadmap to help wealth management firms become human-centric, customer-first organizations.
The Capgemini Research Institute for Financial Services is an in-house think tank focused on digital, innovation, and technology issues impacting global banks, wealth management firms, and insurers. The Institute annually publishes its signature Financial Services World Reports that draw on voice of the customer surveys, CxO interviews, and partnerships with technology companies as well as academia. These data-driven perspectives explore how financial institutions are meeting emerging business challenges with transformative thinking enabled by technology and data.